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Struggling with customer support?

Pixelsmile takes the pain away from supporting customers of your digital products.

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Knowledge base

Empower your customers to help themselves with interactive guides that seamlessly link with the help desk.

Help desk

Streamline support to verified customers and work seamlessly with your support team to keep everyone happy.

Weightless support

Pixelsmile does all the heavylifting, from signing up customers to verifying purchases, so you don't have to.

Built for digital product creators

Designed by digital product creators, for digital product creators from the ground up, Pixelsmile helps creative companies maintain happy and loyal customers.

Connect your shop

Pixelsmile makes it easy to support customers of multiple digital products selling on multiple platforms. Simply connect your Envato marketplace or Easy Digital Downloads powered shop and integrate your products.

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Verified customers only

Reduce your work load by limiting support to verified customers only. Customers of integrated products will require a valid and active purchase key to submit a ticket.

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Priority support

Offer priority support to verified customers who have purchased a premium support package from your website, and have a valid purchase key.

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Auto license requests

Pixelsmile automatically handles the task of sending customers an Easy Digital Downloads license key for an Envato purchase. License keys are sent via email instantly on request.

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All your docs in one place

Help your customers help themselves with an interactive knowledge base that will put answers just a single click away.

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Organised traffic

Provide instant answers to frequently asked questions by suggeting guides or providing auto responses. This filters out questions those that do not require your support and significatntly reduces your work load.

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Team work

Add more team members as your company grows to help manage customer support, so you can focus on expanding your business.

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Autosuggest guides

Pixelsmile automatically recognises customer queries and suggests relevant guides in real time as they type.

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Know your customers

A customer is more than a support ticket. Get to know your customer base more intimately with customer populated profiles and activity histories.

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Connect your mailbox

Pixelsmile integrates seamlessly with MailChimp to automatically subscribe customers to your mailing list as they sign up.

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Public and private tickets

Tickets can be a private interaction with a single customer, or a customer-wide discussion where everyone's in the loop.

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Deliver happiness on the go

Pixelsmile scales down beautifully from desktop to mobile, keeping you and your team on the pulse of customer support, even on the go.

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Ready for happy, loyal customers?

To be the first to try Pixelsmile during our private beta, leave your name and email below and we'll send you an invite as soon as we're ready.